Submit a Ticket

Hey there! So sorry that you’re on this site needing my help, but I’m happy that you’re here, and we’re going to see what we can do about whatever you need together.

Please provide your name and contact information along with as many details about your device as you’d like.

Don’t worry! Nothing here is final and it’s fine if you don’t have all the information now or aren’t sure what exactly to put down.

After receiving your submission, I will personally reach out at my earliest opportunity to discuss everything with you and answer any questions you may have.

I offer pick up and drop off services from many shops in the Central Oregon region and prepaid mail-in service for clients throughout the rest of the United States.

All information you provide here will transit by email and as secure as unencrypted modern email can be. To every extent possible all information will be kept private and confidential and used exclusively for the initial call back, email, or text reply.

Your information will not be shared with any third parties, added to any mailing lists, or used for advertising.

This is 2026 so now I guess I should also say that when you hear from us, it’ll always be a real human reaching out - never an AI.

A young boy - the owner of the business when he was five years old - with red hair and a white sweatshirt smiling while working on a Radio Shack electronic project kit with wires and a circuit board on a table.

About Obsidian Technology

Computers! Can’t live with em, can’t live without em - am I right? We depend on our devices every day to make our personal and professional lives happen, and we trust our devices with our most irreplaceable work and most valued memories. Like it not, we need these things now.

Hey. My name’s Eddie and I’ve been fascinated by electronics my entire life - see this incredibly 1990-coded photo of me on my fifth birthday as evidence. My earliest dream as a kid was to have a computer shop with my friends. After doing that successfully for well over a decade at Portland’s 1201 Computer Repair, I’ve moved myself over the Cascades to be with my family in Bend, and I’m bringing the expertise I built over all those years here to Central Oregon with Obsidian Technology.

The big goal here is to prevent innocent whoopsies from turning into timeline altering events for good folks.

I do this by bringing computers and the often-irreplaceable data they contain back from the brink after spills, drops, fires, and other minor-to-major mishaps using board-level repair work.

Board-level work is a skilled handicraft that lies at the intersection of engineering and art where the quality of the efforts truly determine the outcome. Work is done under high magnification using tools like a 900ºF hot air station, tweezers, soldering irons, etching drills, and medical scalpels to manipulate components that are often the size of individual grains of fine sand. It’s difficult, painstaking, meticulous work that I’ve found over time that I really enjoy.

In my life I have met a LOT of really great people who have had a water bottle come open in their backpack or a buddy knock over a beer or a cat do a cat thing and suddenly they’ve found that their whole life has ground to a halt. Getting folks from “Oh no…” to “No way!” is a really great privilege when it works out, and I’m honored to have a solid track record of successful repairs and relieved customers.

Finally, with Obsidian Technologies I strive to bring humanity back to the challenge of living in an increasingly technological world. I approach this working knowing that every person who reaches out to me is a complete being in a bind they probably did nothing to deserve, and so I’m here to do everything possible to get them out.

The net effect is that every repair I take on really does become a personal project for me - from start to finish.

So if you’re here and reading this, I really hope that I can help.

And thank you - I truly appreciate your time.

  • "I panicked when my computer stopped charging while I was writing my Master's thesis. I sent my Lenovo to Obsidian Tech and Eddie diagnosed and repaired my port quickly so I could get back to work. The service was incredibly professional and my computer was not only completely fixed, but none of my data was compromised, and it was returned to me cleaned! I could have cried with relief when I got it back. Thank you, Obsidian Tech!

    -- Emily Ralston

  • "I had an incredibly positive experience here. I thought I was facing an expensive repair but was relieved to find it wasn't as serious as I imagined. Eddie's expertise, approachability, authenticity, and his outright kindness put me immediately at ease about my situation. This is customer service on a different level. I highly recommend this company. I wish I could give more than five stars."

    -- Lamar Roach

  • "I'm only able to write this review because of the amazing folks at this computer repair shop. Eddie, specifically, offered the most top tier service. Over the course of a few years, various friends had spilled liquid on my laptop and finally the keyboard had started to fail. Eddie walked me through what approximate costs, which seemed reasonable as the alternative was a whole new computer. After a week, he gave me a price and went to work on it. During the repair a couple of things came up which he could have charged me more for, but didn't as he said they'd honor the price stated when I gave the go ahead. I've rarely had such amazing service. Highly recommended and I'd use them again for my computer repair services. Thanks y'all!!"

    -- Xander Almeida

  • "These folks are fantastic!!! They are communicative, friendly, and go above and beyond to give you the best service. I left my laptop in the rain, and while the computer was too damaged to be repaired, they could get ALL my data AND format it for my new computer. I've been coming here for years with my laptop-related debacles, and they've consistently been an excellent and stress-relieving resource. Their prices are extremely reasonable given the incredible work for their customers. They're so cool. I'd hang out with them for real. Thank you so much y'all!!"

    -- Zave Forster

  • "I'm happy to be writing this from my pristine condition MacBook that Eddie fixed! The folks here were supremely kind, extra communicative (great messaging thru text), and thoroughly helpful throughout the entire process. My Mac had a huge crack in the screen. Eddie not only replaced it within a week, but sourced an almost-perfect OEM Apple screen to replace it at a great price - and passed those savings directly along to me. What I thought would be a $1k+ expenditure (which is what I was quoted at other places) ended up coming in at half that. Eddie also patiently helped me troubleshoot & fix an issue with my password when I came to pick up. Overall, HIGHLY recommend this professional and competent company!"

    -- Charlotte Li

  • "This company hands down has been the most amazing experience I've had with computer support and repairs. These folks have helped me through times of stress in college, times of clumsiness and through times of failing hard drives and digital overwhelm! Recently they've helped me with a major data retrieval project. The turn around was surprisingly quick! I have nothing but great things to say about Eddie, he is kind, professional, communicative and went above and beyond any expectations I had. No need to compare and contrast anymore computer repair businesses...you just found THE place!"

    -- Isa V

  • "I wish I could give them 10 stars! Especially EDDIE who went above and beyond to address my computer issues. I would recommend this business to anyone just simply based off how nice and approachable the staff is. Let alone clearly they are professional experts--my computer is running better than I could have ever imagined!"

    -- Ben Mouser

  • "Literally the best customer service experience I’ve ever had, anywhere, ever. Eddie and co. went above and beyond to fix my computer at an incredibly reasonable price. Their communication was also top notch."

    -- Aaron Anderson

  • "Always friendly, well-informed, tech savvy customer service. Wouldn't trust anyone else with my personal data. Even recovered all my mother's data from an old broken hard drive. Eddie is amazing, patient and very talented!"

    -- Bria Moir

  • "You don't get better service than this. Long story abridged, my computer repair ended up turning into a bit of an ordeal as problems kept arising at each stage, but Eddie and his team were kind, helpful and unstoppable in their quest to figure it out and fix everything. And fix everything they did- the computer is faster and better than ever. I only wish they also ran a mechanic shop so I could entrust them with my car as well."

    -- JD Stettin

  • "Thanks to a recommendation by a coworker, I reached out with the slim hope that they could do some solder work on an old analog piece of video production equipment, a Sony video sketch titler. To my surprise and relief, they were extremely interested to take on the project! All the electrolytic capacitors had to be replaced because Sony used faulty ones on this machine. They were able to recap the board and clean all the electrolytic juice that sprayed everywhere as two of the caps had burst. They even were able to look at it again when I was having power issues a few weeks later. I'm extremely grateful to have this fun machine back in tip-top shape - it's like it's brand new! They were very communicative and made sure to give me updates throughout the process. Will definitely have them in mind if any of my computers have issues in the future."

    -- Faye Fogg

  • "Really good computer repair! Thanks Eddie for fixing my bf's gaming laptop! I have no words how I'm glad. Awesome job!"

    -- Viacheslav Chudaev

  • "I'm not usually a review writing guy but I was very happy with the services I received at this place. I brought in a liquid damaged laptop. After opening up the machine and checking it out they were very realistic with the prospects of saving the laptop, and the cost of services. The original cost of diagnosing the problem was very reasonable and they didn't try to upsell me or anything. I ultimately decided not to move forward with repairs as was their suggestion. But I really appreciated the experience of having working computer professionals be very clear, communicative, and compassionate about my tech troubles. I'll definitely hit them up in the future for my computer needs."

    -- Aaron Keuter